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How AI can detect and protect against an inbound call center cyber attack
- October 31, 2023
- Posted by: Chance Myers
- Category: Artificial Intelligence
No CommentsToday more than ever, the threat of cyberattacks looms large, posing substantial risks to organizations worldwide. Inbound call centers, with their extensive databases of customer information, are particularly vulnerable.
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Navigating Hyper-Growth: Managing Customer Support in Rapidly Scaling Companies
- September 18, 2023
- Posted by: Chance Myers
- Category: Customer Service
In the dynamic landscape of business, few scenarios are as exhilarating and challenging as experiencing hyper-growth.
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Elevating the Customer Experience from good to great.
- August 15, 2023
- Posted by: Chance Myers
- Category: Customer Service
Contact centers are the primary points of interaction between businesses and their customers, handling everything from inquiries, orders, technical support, and more.