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How AI can detect and protect against an inbound call center cyber attack
- October 31, 2023
- Posted by: Chance Myers
- Category: Artificial Intelligence
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Today more than ever, the threat of cyberattacks looms large, posing substantial risks to organizations worldwide. Inbound call centers, with their extensive databases of customer information, are particularly vulnerable.
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Navigating Hyper-Growth: Managing Customer Support in Rapidly Scaling Companies
- September 18, 2023
- Posted by: Chance Myers
- Category: Customer Service
In the dynamic landscape of business, few scenarios are as exhilarating and challenging as experiencing hyper-growth.
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Elevating the Customer Experience from good to great.
- August 15, 2023
- Posted by: Chance Myers
- Category: Customer Service
Contact centers are the primary points of interaction between businesses and their customers, handling everything from inquiries, orders, technical support, and more.
