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Embracing Remote Work: A Win-Win for Employees and Employers

Embracing Remote Work: A Win-Win for Employees and Employers

admin

February 7, 2024

Today and shortly, artificial intelligence (AI) is rapidly evolving and its impact on various industries is both profound and inevitable. One such industry facing a significant transformation is the call center sector. Long known for its customer service representatives and telemarketing staff, the call center as we know it is on the brink of a major overhaul, thanks to AI.

Death of the Call Center

The Demise of the Call Center as we know it: How AI is Changing the Game

James Savino

February 6, 2024

Today and shortly, artificial intelligence (AI) is rapidly evolving and its impact on various industries is both profound and inevitable. One such industry facing a significant transformation is the call center sector. Long known for its customer service representatives and telemarketing staff, the call center as we know it is on the brink of a major overhaul, thanks to AI.