The Cost Benefits of Having a Virtual Call Center vs a Brick-and-Mortar Facility
James Savino
February 9, 2024
Today and shortly, artificial intelligence (AI) is rapidly evolving and its impact on various industries is both profound and inevitable. One such industry facing a significant transformation is the call center sector. Long known for its customer service representatives and telemarketing staff, the call center as we know it is on the brink of a major overhaul, thanks to AI.