-
Are you prepared to outsource your company’s customer service?
- December 6, 2023
- Posted by: Chance Myers
- Categories: Customer Service, Outsourcing
No Comments
Preparing to partner with a Business Process Outsourcing (BPO) support partner, it’s essential to start with a clear understanding of your business needs and goals.
-
Outsourcing has often been the target for criticism, where the opposite is true.
- November 14, 2023
- Posted by: Chance Myers
- Category: Outsourcing
Outsourcing has often been the target for criticism regarding less-than-acceptable customer service, but a closer examination reveals that this perception may not always be justified.
-
Deciphering the True Business Case for Outsourcing
- November 1, 2023
- Posted by: Chance Myers
- Category: Outsourcing
Many studies have underscored the pursuit of cost reductions as a primary motivator for businesses to opt for outsourcing. Nevertheless, there is a plethora of research indicating that companies frequently encounter challenges in achieving their anticipated cost savings.
