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Are you prepared to outsource your company’s customer service?
- December 6, 2023
- Posted by: Chance Myers
- Categories: Customer Service, Outsourcing
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Preparing to partner with a Business Process Outsourcing (BPO) support partner, it’s essential to start with a clear understanding of your business needs and goals.
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Embracing Modern Technology in Call Centers: A Pathway to Enhanced Customer Satisfaction and Profitability
- November 28, 2023
- Posted by: Chance Myers
- Categories: Customer communications, Customer Service
In an era where the pace of life accelerates daily, customer expectations for swift and efficient service have soared. This shift has significant implications for call centers, traditionally reliant on legacy technology.
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5 Tips To Instantly Increase Call Center Sales
- November 14, 2023
- Posted by: Chance Myers
- Categories: Customer communications, Customer Service, Uncategorized
Call center sales can be a tough nut to crack. You have a very short window of time to make a good impression and close a sale, and if you don’t, it’s easy to get discouraged.
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Customer Experience VS. Customer Satisfaction
- November 9, 2023
- Posted by: Chance Myers
- Categories: Customer communications, Customer Service
Customer experience (CX) and customer satisfaction are often mentioned together in the context of customer relations and service, but they represent distinct concepts within a business’s strategy to maintain and enhance its relationship with its customers.
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Customer Service vs. Customer Experience Whats the Difference
- November 9, 2023
- Posted by: Chance Myers
- Category: Customer Service
Customer Service and Customer Experience are terms often used interchangeably, but they encapsulate distinct concepts within the business and consumer world.
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What to look for when choosing a BPO partner. TeleSpeak can do the heavy lifting for you!
- November 1, 2023
- Posted by: Chance Myers
- Categories: Artificial Intelligence, Business Growth, Business Process Outsourcing, Customer communications, Customer Service
The significance of business process outsourcing (BPO) cannot be overstated. Major companies, from e-commerce behemoths like Amazon to financial giants such as JP Morgan, rely heavily on BPOs to streamline their operations and remain competitive.
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The Importance of Seeking Call Center Consultant Expertise
- October 20, 2023
- Posted by: Chance Myers
- Categories: Customer communications, Customer Service
In this aggressive landscape of Business Process Outsourcing (BPO), it’s a given that every call center will tout itself as the best in the industry.
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How To Attract Clients for A Small Call Center?
- October 9, 2023
- Posted by: Chance Myers
- Categories: Business Process Outsourcing, Customer communications, Customer Service
Starting a small call center can be a great way to earn extra income or even start a new business.
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The Importance of Customer Service in Healthcare
- September 27, 2023
- Posted by: Chance Myers
- Category: Customer Service
Quality treatment and care are critical in the healthcare industry because both companies and patients literally live, and die, based on the quality of care given and received, and the interactions between staff and patients that guide that care.
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Leveraging the Right Omnichannel Platforms in Your Call Center: Catering to Client Needs
- September 25, 2023
- Posted by: Chance Myers
- Category: Customer Service
This is an extremely important decision to make when evaluating what is the best call center software to use in your center.
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