Office AnyWhere – Connect, Collaborate and Create wherever you are. Office AnyWhere – Connect, Collaborate and Create wherever you are. Go beyond online meetings

The Cost Benefits of Having a Virtual Call Center vs a Brick-and-Mortar Facility

James Savino

February 9, 2024

Today and shortly, artificial intelligence (AI) is rapidly evolving and its impact on various industries is both profound and inevitable. One such industry facing a significant transformation is the call center sector. Long known for its customer service representatives and telemarketing staff, the call center as we know it is on the brink of a major overhaul, thanks to AI.

Customer Experience VS. Customer Satisfaction

ChanceMyers

November 9, 2023

Customer experience (CX) and customer satisfaction are often mentioned together in the context of customer relations and service, but they represent distinct concepts within a business’s strategy to maintain and enhance its relationship with its customers.