James Savino
February 9, 2024
Today and shortly, artificial intelligence (AI) is rapidly evolving and its impact on various industries is both profound and inevitable. One such industry facing a significant transformation is the call center sector. Long known for its customer service representatives and telemarketing staff, the call center as we know it is on the brink of a major overhaul, thanks to AI.
ChanceMyers
November 28, 2023
In an era where the pace of life accelerates daily, customer expectations for swift and efficient service have soared. This shift has significant implications for call centers, traditionally reliant on legacy technology.
ChanceMyers
November 9, 2023
Customer experience (CX) and customer satisfaction are often mentioned together in the context of customer relations and service, but they represent distinct concepts within a business’s strategy to maintain and enhance its relationship with its customers.
ChanceMyers
Customer Service and Customer Experience are terms often used interchangeably, but they encapsulate distinct concepts within the business and consumer world.
ChanceMyers
September 25, 2023
This is an extremely important decision to make when evaluating what is the best call center software to use in your center.