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The Cost Benefits of Having a Virtual Call Center vs a Brick-and-Mortar Facility

James Savino

February 9, 2024

Today and shortly, artificial intelligence (AI) is rapidly evolving and its impact on various industries is both profound and inevitable. One such industry facing a significant transformation is the call center sector. Long known for its customer service representatives and telemarketing staff, the call center as we know it is on the brink of a major overhaul, thanks to AI.

For Employers: Cost Savings, Talent Acquisition, and Retention

James Savino

Today and shortly, artificial intelligence (AI) is rapidly evolving and its impact on various industries is both profound and inevitable. One such industry facing a significant transformation is the call center sector. Long known for its customer service representatives and telemarketing staff, the call center as we know it is on the brink of a major overhaul, thanks to AI.

Embracing Remote Work: A Win-Win for Employees and Employers

Embracing Remote Work: A Win-Win for Employees and Employers

admin

February 7, 2024

Today and shortly, artificial intelligence (AI) is rapidly evolving and its impact on various industries is both profound and inevitable. One such industry facing a significant transformation is the call center sector. Long known for its customer service representatives and telemarketing staff, the call center as we know it is on the brink of a major overhaul, thanks to AI.

Death of the Call Center

The Demise of the Call Center as we know it: How AI is Changing the Game

James Savino

February 6, 2024

Today and shortly, artificial intelligence (AI) is rapidly evolving and its impact on various industries is both profound and inevitable. One such industry facing a significant transformation is the call center sector. Long known for its customer service representatives and telemarketing staff, the call center as we know it is on the brink of a major overhaul, thanks to AI.

Tired of hearing about AI?

ChanceMyers

December 6, 2023

The true impact of Artificial Intelligence (AI) on the average consumer over the next five years is a multifaceted topic that encompasses various aspects of daily life.

Customer Experience VS. Customer Satisfaction

ChanceMyers

November 9, 2023

Customer experience (CX) and customer satisfaction are often mentioned together in the context of customer relations and service, but they represent distinct concepts within a business’s strategy to maintain and enhance its relationship with its customers.