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Embracing Modern Technology in Call Centers: A Pathway to Enhanced Customer Satisfaction and Profitability
- November 28, 2023
- Posted by: Chance Myers
- Categories: Customer communications, Customer Service
No CommentsIn an era where the pace of life accelerates daily, customer expectations for swift and efficient service have soared. This shift has significant implications for call centers, traditionally reliant on legacy technology.
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Outsourcing has often been the target for criticism, where the opposite is true.
- November 14, 2023
- Posted by: Chance Myers
- Category: Outsourcing
Outsourcing has often been the target for criticism regarding less-than-acceptable customer service, but a closer examination reveals that this perception may not always be justified.
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5 Tips To Instantly Increase Call Center Sales
- November 14, 2023
- Posted by: Chance Myers
- Categories: Customer communications, Customer Service, Uncategorized
Call center sales can be a tough nut to crack. You have a very short window of time to make a good impression and close a sale, and if you don’t, it’s easy to get discouraged.
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Customer Experience VS. Customer Satisfaction
- November 9, 2023
- Posted by: Chance Myers
- Categories: Customer communications, Customer Service
Customer experience (CX) and customer satisfaction are often mentioned together in the context of customer relations and service, but they represent distinct concepts within a business’s strategy to maintain and enhance its relationship with its customers.
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Customer Service vs. Customer Experience Whats the Difference
- November 9, 2023
- Posted by: Chance Myers
- Category: Customer Service
Customer Service and Customer Experience are terms often used interchangeably, but they encapsulate distinct concepts within the business and consumer world.
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What to look for when choosing a BPO partner. TeleSpeak can do the heavy lifting for you!
- November 1, 2023
- Posted by: Chance Myers
- Categories: Artificial Intelligence, Business Growth, Business Process Outsourcing, Customer communications, Customer Service
The significance of business process outsourcing (BPO) cannot be overstated. Major companies, from e-commerce behemoths like Amazon to financial giants such as JP Morgan, rely heavily on BPOs to streamline their operations and remain competitive.
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Deciphering the True Business Case for Outsourcing
- November 1, 2023
- Posted by: Chance Myers
- Category: Outsourcing
Many studies have underscored the pursuit of cost reductions as a primary motivator for businesses to opt for outsourcing. Nevertheless, there is a plethora of research indicating that companies frequently encounter challenges in achieving their anticipated cost savings.