• Embracing Modern Technology in Call Centers: A Pathway to Enhanced Customer Satisfaction and Profitability

    • November 28, 2023
    • Posted by: Chance Myers
    • Categories: Customer communications, Customer Service
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    In an era where the pace of life accelerates daily, customer expectations for swift and efficient service have soared. This shift has significant implications for call centers, traditionally reliant on legacy technology.

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  • Outsourcing has often been the target for criticism, where the opposite is true.

    • November 14, 2023
    • Posted by: Chance Myers
    • Category: Outsourcing
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    Outsourcing has often been the target for criticism regarding less-than-acceptable customer service, but a closer examination reveals that this perception may not always be justified.

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  • 5 Tips To Instantly Increase Call Center Sales

    • November 14, 2023
    • Posted by: Chance Myers
    • Categories: Customer communications, Customer Service, Uncategorized
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    Call center sales can be a tough nut to crack. You have a very short window of time to make a good impression and close a sale, and if you don’t, it’s easy to get discouraged.

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  • Customer Experience VS. Customer Satisfaction

    • November 9, 2023
    • Posted by: Chance Myers
    • Categories: Customer communications, Customer Service
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    Customer experience (CX) and customer satisfaction are often mentioned together in the context of customer relations and service, but they represent distinct concepts within a business’s strategy to maintain and enhance its relationship with its customers.

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  • Customer Service vs. Customer Experience Whats the Difference

    • November 9, 2023
    • Posted by: Chance Myers
    • Category: Customer Service
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    Customer Service and Customer Experience are terms often used interchangeably, but they encapsulate distinct concepts within the business and consumer world.

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  • What to look for when choosing a BPO partner. TeleSpeak can do the heavy lifting for you!

    • November 1, 2023
    • Posted by: Chance Myers
    • Categories: Artificial Intelligence, Business Growth, Business Process Outsourcing, Customer communications, Customer Service
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    The significance of business process outsourcing (BPO) cannot be overstated. Major companies, from e-commerce behemoths like Amazon to financial giants such as JP Morgan, rely heavily on BPOs to streamline their operations and remain competitive.

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  • Deciphering the True Business Case for Outsourcing

    • November 1, 2023
    • Posted by: Chance Myers
    • Category: Outsourcing
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    Many studies have underscored the pursuit of cost reductions as a primary motivator for businesses to opt for outsourcing. Nevertheless, there is a plethora of research indicating that companies frequently encounter challenges in achieving their anticipated cost savings.

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