• How AI can detect and protect against an inbound call center cyber attack

    • October 31, 2023
    • Posted by: Chance Myers
    • Category: Artificial Intelligence
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    Cyber attack

    Today more than ever, the threat of cyberattacks looms large, posing substantial risks to organizations worldwide. Inbound call centers, with their extensive databases of customer information, are particularly vulnerable.

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  • The Importance of Seeking Call Center Consultant Expertise

    • October 20, 2023
    • Posted by: Chance Myers
    • Categories: Customer communications, Customer Service
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    Seeking Call Center Consultant Expertise

    In this aggressive landscape of Business Process Outsourcing (BPO), it’s a given that every call center will tout itself as the best in the industry.

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  • How To Attract Clients for A Small Call Center?

    • October 9, 2023
    • Posted by: Chance Myers
    • Categories: Business Process Outsourcing, Customer communications, Customer Service
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    Starting a small call center can be a great way to earn extra income or even start a new business.

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  • AI’s Solution to Staffing Challenges in Call Centers and BPO Industries

    • October 6, 2023
    • Posted by: Chance Myers
    • Categories: Business Process Outsourcing, Customer communications
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    Understaffed

    The call center and Business Process Outsourcing (BPO) industries are no strangers to challenges, especially when it comes to staffing.

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  • The Complexity of Transitioning In-house Customer Support to an Outsourced Partner

    • October 2, 2023
    • Posted by: Chance Myers
    • Category: Business Process Outsourcing
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    Migrating in-house customer support to an outsourced partner is not a straightforward task. It involves a myriad of considerations, which require comprehensive planning and analysis.

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