Planning Decisions for Outsourcing: Leveraging Resources, Strategy, and Targeted Outcomes

Here are a few elements to consider.

TeleSpeak truly understands that outsourcing is a strategic move that can offer businesses greater efficiency, cost savings, and access to specialized expertise. When a business is ready to outsource, it must be approached with thoughtful planning to ensure success. By leveraging resources, defining a clear strategy, and focusing on targeted outcomes, businesses can make the most of this opportunity.


  1. Assessing Resources
    • Internal Capabilities Review: Before looking outward, businesses should assess their internal capabilities. Understanding what the company can handle in-house and what it lacks is crucial. This includes assessing skills, technology, and manpower.
    • Financial Considerations: Outsourcing can be cost-effective, but it requires upfront investment. Assess the business’s financial health, potential savings from outsourcing, and the cost of implementing and maintaining the outsourced services.
    • Vendor Research: A significant resource for outsourcing is the pool of potential vendors. Businesses need to invest time in researching and shortlisting vendors based on their reputation, expertise, and financial stability.
  1. Crafting a Strategy
    • Define Clear Objectives: The business needs to know why it’s outsourcing. Whether it’s to save costs, improve efficiency, or access specific expertise, having clear objectives will guide the selection and management of vendors.
    • Choose the Outsourcing Model: There are various models to choose from – project-based, dedicated teams, or shared services. The choice should align with the business’s needs and the nature of the task being outsourced.
    • Risk Management: Outsourcing comes with risks such as data breaches, service interruptions, or vendor mismanagement. A comprehensive strategy should include risk assessment.
  1. Focusing on Targeted Outcomes
    • Establish Performance Metrics: Once you’ve outsourced a function, how will you measure its success? Setting up KPIs (Key Performance Indicators) and regular check-ins are essential to ensure that the vendor meets or exceeds expectations.
    • Feedback Loops: Continuous improvement is the key. Set up feedback loops with vendors to address concerns, share insights, and make necessary adjustments.
    • Ensure Alignment with Business Goals: Outsourced functions should align with the broader business goals. Regularly review the outcomes of the outsourced processes to ensure they’re contributing to the company’s overarching objectives.

We here at TeleSpeak understand that outsourcing is not just about delegating tasks to external vendors; it’s about seamlessly integrating an external function into the business’s internal processes. This requires careful planning, focusing on the resources available, crafting a comprehensive strategy, and ensuring the outcomes align with business objectives.

By focusing on these three pillars – resources, strategy, and targeted outcomes – businesses can navigate the complexities of outsourcing and harness its full potential. Proper planning not only ensures smooth transitions and operational success but also helps in fostering lasting, mutually beneficial relationships with vendors.

Telespeak is ready to be... Your Outsourcing Connection!